Refund policy

At Onni & Co., we take great care in ensuring every piece you receive meets our quality standards. However, if you encounter any issues with your order, we’re here to help.

Items must be returned within 7 days of receiving your order. Products must be unused, unworn, and in their original packaging (including gift box/pouch, unbroken tags, and cards). For hygiene reasons, earrings and pierced jewelry are not eligible for return or exchange, unless they arrive damaged or defective. 

• Sale or discounted items

• Customized or special-order items 

If you received a defective or incorrect product, please contact us within 3 days of receipt with:

• Your order number

• Clear photos or videos of the item and packaging

We will review and arrange for a replacement or refund once approved. 

Approved refunds will be processed via the original payment method within 7–14 working days after we receive and inspect the returned item.

Please contact us at [your email / WhatsApp contact] before sending any item back. Returns sent without prior approval may not be accepted.

We appreciate your understanding — every Onni piece is carefully packed with love, and we aim to make your shopping experience as smooth and joyful as possible.